Rasterweq Software - Technical Support

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Technical Support

If you have questions about ordering, payment, or delivery procedures:

Please go visit the Customer Care Center

If you lost your registration code or Serial Number:

Please write to support@rasterweq.com enclosing your name, the order number and an alternate email address. If you are using SmartCUT Pro v. 2.5.1 or older please inlcude in your message the unlock code of your computer as well.

If you need any help on how to use our product please read the Online Documentation

If you have any problems with our products:

	Make sure you are using the most recent version of the software. There are chances that the problems you experiment are fixed in the latest release. Please go to the downloads page for the latest releases and for more information about latest bug fixes.
	Please read our FAQ (Frequently Asked Questions).
	If you still can't solve your problem, please contact our support team. We will try to help you as quick as possible, usually in 1 business day. Please make sure you include the following information in your email: Version Number Operating System version The error message (attaching a screenshot of the problem could be very helpful) Registered users please include your order number for prior technical support